Phone: +49 151 149 78 558
Before you are going to send a message to GYMROTIC please keep in mind that you might get your answer faster
by checking the rest of this page (FAQ) or contact CCBill directly if you have any issues with your account(Login, Change Password, …)
Please be aware that the answer may take up to 2 business days.
We try to be as quick as possible but we may get lost if we have a lot of emails.
Surfing The Site
Why don't I see the latest updates? (Proxy Servers)
The problem with proxy servers is that they store content to speed up download speed.
This can be a be a problem on frequently updated sites like FEMJOY.
You should surf without proxy servers because you might not get the latest updates otherwise.
To disable on Windows PC's:
click [Start] => [Control Panel] => [Connections] => [LAN settings] => [disable any checked feature] => [restart the computer]
Do not use spiders to dump the complete site. (no "leeching"!)
Automatic downloading the complete site or large parts of it reduces the server speed and negatively affects users' ability to surf the site.
Our server security system will block you if spidering is detected.
I get the message "Authorization Required" if I try to log in!
Please keep in mind that username and password are caSe sEnsiTivE!
Please note that:
user: "joHn" - password: "DoE"
is NOT the same as:
user: "john" - password: "doe"
Please type in the codes exactly as they were sent to you by e-mail upon your sign-up.
Disable anonymizing software
…and do not use anonymizing URLs. Disable programs such as:
Norton Internet Security or Atguard Privacy Software or Safeweb.
They might be considered hostile by the server's security.
I sometimes get "You are blocked temporarily" when I try to log-in.
Our server security system monitors hacker attempts and account abuse and might block you in the following cases:
You have tried to log-in unsuccessfully many times within a short time frame.
Please remember that user and password are CaSe senSiTivE!
Your username has been used from various IP addresses within a short time frame.
Do not share your account with other people! Your login is for your use only.
Shared accounts will be automatically blocked. Please read the Terms.
You have downloaded huge parts of the site with a download manager.
This is also called "site leeching". Please don't do that. Other members' download speed might be negatively affected. "Leeching" will be blocked.
Watching The Videos
How do I watch the videos?
You need a mediaplayer on your computer. You can choose between:
Windows Media Player (download here)
Quicktime (download here)
VLC Player (download here)
Choose the desired file format
Windows PC: [right-click the link] => [choose "Save File As"]
Mac: [click while holding down the control button] => [coose "Download Link to Disk"]
[choose the destination on your hard-drive] => [click "Save"]
[open the video file with the appropriate mediaplayer]
Why don't you offer other compression formats?
Mp4 provide the best quality for the smallest file sizes.
Why do file size and quality vary?
We are a multi photographer site with the greatest variation in models, styles and atmosphere. However, not every photographer has the same video gear.
Compression and the resulting file size of videos are very much depending on the original material sent to us.
So it can happen that a longer film is smaller in file size and of better quality than a shorter one.
For all subscriptions via CCBill
This is for the majority of all subscribers!
Retrieve lost password or cancel recurring subscription: CCBill Support